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“Theme is missing the style.css stylesheet” Error and Solution

1. Upload the Correct File

If you see the error below while uploading or activating a WordPress theme, it means that you’re probably using the incorrect file:

The package could not be installed. The theme is missing the style.css stylesheet.

You should upload a .zip file which contains the theme files only. So, if you’re one of our customers and purchased a theme of us, you’ll find that .zip file inside the “Theme” folder in the file you’ve downloaded from ThemeForest.

ThemeForest Download Button

On your Downloads section on ThemeForest, just click the “Download” button of our theme and you’ll see a dropdown menu opened. If you choose “All files & documentation“, you’ll get all of the files including the “Theme” folder, demo content, help documentation etc.

But if you click “Installable WordPress file only“, you’ll get only the .zip file which you can directly upload to your WordPress panel (Appearance > Themes > Add New > Upload Theme).

2. Check Your WordPress Version

It’s important to use a theme which is compatible with your WordPress version. You can easily learn your WordPress version on your dashboard, “At a Glance” section:

Learn WordPress Version

And on ThemeForest, in the right pane of the item page, you can see the WordPress versions those the theme is compatible with:

ThemeForest Right Pane on Item Page

3. Ensure That You’re Using WordPress.Org

The fundamental difference between WordPress.com and WordPress.org is that WordPress.org is self-hosted and allows you to install custom themes and plugins.

4. Contact Us

If the problem persists after following the steps above, please do not hesitate to contact us. You can submit a ticket on https://burnhambox.ticksy.com to let us help you. Or just use the contact form over here.

We’re an award-winning team which creates memorable WordPress & WooCommerce themes with well thought customizers. There’s nothing to be afraid of colors. We use them a lot. That’s our thing. Over 2 years, we’ve been providing our services to the people who look for premium quality WordPress & WooCommerce themes, 5-star customer support and a positive approach. Happiness matters. We work for it.

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